CRM & Lead Management
Every lead in one place, worked until it books
No enquiry lost, no quote forgotten. One system that captures every lead, chases it for you, and shows you exactly where it stands.
What great lead management actually does for your business
A CRM isn’t a database you’ll never open. It’s the difference between an enquiry becoming a job and an enquiry going quiet.
- Every lead in one place. Calls, forms, ads and referrals all land in one list, so nothing gets lost in someone’s inbox.
- Sends the lead to the right person. Tagged by job type, suburb and urgency, then routed so it gets actioned.
- Chases every quote for you. Well-timed nudges answer the usual objections, so fewer quotes sit unanswered.
- Follows up until they decide. Sequences keep you front of mind through the long decisions, without anyone remembering to send anything.
- Wakes up the leads you already paid for. Old enquiries that went quiet come back when they’re ready, at no extra ad spend.
- Shows you where every job stands. One pipeline view, so you know what’s quoted, what’s chasing, and what’s booked.
The proof it pays off
- 29%
- more sales for businesses using a CRM.
- 47%
- larger purchases from nurtured leads than non-nurtured.
- 60-70%
- chance of selling to an existing customer, against 5-20% for a new prospect.
- 25-95%
- more profit from a 5% increase in customer retention.
We set it up and run it for you
We build the system, connect it to your website, ads and phone, write the follow-up, and keep it running. You get one place to look and a clear view of every job in play.
What we take care of
What we set up and run for you:
One place for every lead
Calls, forms, chat, ads and referrals captured into a single record, with nothing lost between tools.
Smart routing and tagging
Every enquiry tagged by job type, suburb and urgency, then sent to the right person straight away.
A pipeline you can actually read
Clear stages from new enquiry to booked job, so you always know what’s in play and what needs a push.
Follow-up sequences that win the job
Simple email and text sequences answer the usual questions and keep your quote front of mind.
Quote chasing that gets a yes
Every quote gets well-timed nudges that answer objections, so fewer sit unanswered and more turn into signed work.
Wake-up campaigns for old leads
We re-engage enquiries that went quiet months ago and bring them back when they’re ready, at no extra ad spend.
Plus the groundwork that makes it perform:
- Your website, ads, calendar and phone connected, so leads flow in without manual entry.
- Messages written in plain homeowner language that actually get opened and replied to.
How it works
One system, every lead accounted for.
We build and run your lead system for you, so more of the enquiries you already pay for turn into booked jobs.
- 1
Demo call
We look at where your leads come from, how they get handled now, and where they go cold.
- 2
Build and connect
We set up your CRM, connect your website, ads, calendar and phone, write the follow-up, and test it end to end. Usually live within two to three weeks.
- 3
Every lead worked
Leads land in one place, get chased automatically, and you see exactly where each job stands.
Why home improvement businesses trust us with their leads
We chase the leads you already paid for.
The cheapest job you’ll ever win is the enquiry sitting in your inbox from last month.
We make it run without you.
Follow-up stops depending on who remembers, so it keeps going when the team is flat out.
We show you where every job stands.
One pipeline, in plain language, so nothing sits in the dark.
You own everything.
Your CRM, your leads, your customer data and your history stay yours. No lock-in, no hidden fees.
How lead management fits your wider system
Your ads, your site and your search results all bring enquiries in. Without a system to hold and work them, the ones you paid for go quiet.
- A lead system is what turns enquiries from Google Ads and SEO into booked jobs.
- Add AI Automation so every call and form gets answered in under 60 seconds, before the lead ever reaches the pipeline.
- Layer in Reporting & Call Tracking so you can see which marketing filled the pipeline in the first place.
This is how an enquiry becomes a booked job instead of a missed one.
Frequently asked questions
How much does it cost?
It depends on how many leads and users you need. You get an exact figure at your assessment, and it usually costs less than the jobs you’re currently letting go quiet.
How long until it’s set up?
Most systems are live within two to three weeks. We connect your sources, write the follow-up, and test it before it goes near a real lead.
Do I have to change the tools I already use?
Not usually. We connect what you have where we can, and only replace what is holding you back.
Am I locked into a long contract?
No. Month to month. Once you can see every lead and what it is worth, staying becomes a maths decision.
Who owns the data?
You do. Your leads, contacts, history, and recordings live in your accounts and stay with your business.